Effective Date: 20/05/2025
Company Name: Tidii Ltd
Website: www.tidii.co.uk
App: Tidii Cleaner & Client Web App (accessible via mobile browser)
1. Introduction
Welcome to Tidii! These Terms and Conditions (“Terms”) govern your use of:
- Our website at www.tidii.co.uk
- Any web-based or mobile application we provide for cleaner or client use
By accessing or using our website or app, you agree to be legally bound by these Terms. If you do not agree, please do not use the site or app.
2. Definitions
- “We”, “us”, “our” – Tidii Ltd
- “You”, “your” – The user of the website or app (whether a client, cleaner, or visitor)
- “App” – The Tidii web application accessed by registered users for job management, scheduling, or communication
3. Website Terms of Use
3.1 Website Content
All content on this website is for general information only. We do our best to keep it accurate and up to date, but we do not guarantee its completeness or accuracy.
We may make changes to our website, services, or terms at any time without notice.
3.2 Use Restrictions
You must not:
- Use the website for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Copy or scrape content for commercial use without permission
- Upload viruses or malicious code
4. App Terms of Use
The Tidii app is for registered users only (cleaners and clients). Use of the app is subject to additional conditions:
4.1 Account Security
You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorised access, notify us immediately at info@tidii.co.uk.
4.2 Location & Time Tracking
If you are a cleaner, you consent to:
- Geolocation tracking for clock-in/out verification
- Time logging for job accuracy and reporting
We use this information only for operational and payroll purposes, in compliance with UK GDPR.
4.3 Booking & Service Agreement
Clients using the app understand that:
- Submitting a booking does not guarantee confirmation until verified
- All services are subject to availability and may be cancelled or rescheduled at our discretion
- Payments, where applicable, must be made on the agreed terms
5. Intellectual Property
All content, logos, visuals, mascots, and branding are the property of Tidii Cleaning Services Ltd. You may not use, reproduce, or distribute them without our express written consent.
6. Data Protection
We process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy. You can read how we use cookies in our Cookie Policy.
7. Liability Disclaimer
We shall not be liable for:
- Any indirect, incidental, or consequential losses resulting from use of our website or app
- Service interruptions or delays outside our control
- Data loss not caused by our negligence
Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud.
8. Termination
We may suspend or terminate access to the app or client account if:
- You breach these Terms
- Fraudulent or abusive behaviour is detected
- Your service contract ends
9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England.
10. Contact
Questions or concerns? Get in touch:
Tidii Ltd
📧 info@tidii.co.uk
📍 241 Tixall Road, Stafford, ST16 3XS