Privacy Policy

Effective Date: 20/05/2025
Company Name: Tidii Ltd
Registered Address: 241 Tixall Road, Stafford, ST16 3XS
Contact Email: info@tidii.co.uk

1. Introduction

At Tidii, your privacy is important to us. This policy explains how we collect, use, and protect your personal data when you use our services or visit our website in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

By using our services, contacting us, or submitting your information via our website, you consent to the terms of this Privacy Policy.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide directly:

  • Your name
  • Email address
  • Phone number
  • Home or business address
  • Details about your cleaning needs (e.g. property type, service frequency)
  • Any other information you include in contact or booking forms

Automatically collected data:

  • IP address
  • Browser type and version
  • Device and location data (when using cleaner apps or geotagged check-ins)
  • Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use your data to:

  • Provide and manage our cleaning services
  • Contact you regarding bookings, quotes, or customer support
  • Send appointment reminders or service updates
  • Improve our website, services, and customer experience
  • Comply with legal obligations

We do not sell your personal data.

4. Legal Basis for Processing

We process your data based on one or more of the following:

  • Consent – when you fill out a form or request a quote
  • Contract – to fulfil a service you’ve booked with us
  • Legal obligation – to comply with tax, insurance, or employment regulations
  • Legitimate interests – to manage and grow our business (e.g. improving services)

5. How We Store and Protect Your Data

Your data is stored securely on encrypted systems. We use cloud-based tools that comply with GDPR and maintain physical, technical, and administrative safeguards.

We retain your data only for as long as necessary to provide our services or as required by law (e.g. for accounting or HMRC compliance).

6. Sharing Your Data

We may share your data with:

  • Subcontracted cleaners (only essential job info)
  • Service providers (e.g. scheduling, invoicing, cloud hosting)
  • Law enforcement or regulatory bodies when required by law

We do not share your information with third parties for marketing purposes without your explicit consent.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your data (where applicable)
  • Restrict or object to processing
  • Data portability (receive a copy of your data)

To exercise these rights, contact us at info@tidii.co.uk. We aim to respond within one month.

8. Cookies

Our website uses cookies to analyse traffic, enhance user experience, and support marketing efforts. You can manage cookie preferences in your browser settings or via our cookie banner on first visit.

See our full Cookie Policy for details.

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at https://devowl.io/rcb/data-processing/.

The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

9. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Please check back regularly for updates.

11. Contact Us

If you have any questions or concerns about how we handle your personal data, contact us at:

📧 Email: info@tidii.co.uk
📍 Address: 241 Tixall Road, Stafford, ST16 3XS

If you’re not satisfied with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/